Information
Obagi terms, conditions, and policies — in one place.
Privacy policy
Privacy Policy
Effective as of February 1st, 2021.
Before you begin enjoying this Obagi® website (the “Site”), you should be aware that in addition to the Terms of Use, your use of the Site is also subject to the following Online Privacy Policy. Obagi Cosmeceuticals LLC (“Obagi”) respects your privacy and recognizes the need for appropriate protection and management of any personally identifiable information that you may share with us. Since we collect certain types of information about our Site visitors, you should fully understand the conditions of our collection and use of such information. Please take a moment to learn our Online Privacy Policy before using and/or submitting information on the Site.
By using this Site, you agree to the terms of the Online Privacy Policy described below. If you do not consent to the terms of the Online Privacy Policy, do not use this Site.
California Privacy Rights
Please click here for information on our California Website Privacy Policy.
Non-Identifiable Information is Automatically Collected and Stored
During your visit, Obagi will automatically collect and temporarily store the following information about your computer and your visit: The domain and host from which you access the Internet; the Internet address of the website from which you linked directly to the Site, if applicable; the date and time you arrived at our Site; how long you spent on the Site; which pages you visited; your Internet Protocol (IP) address; and your computer's operating system and browser software. We do not use this information to determine the individual identity of any visitor.
When you view our Site, we may store some information on your computer. This information will be in the form of a "cookie" or similar file. "Cookies" are pieces of data stored on the visitor's computer tied to information about the visitor. Information gathered through cookies and web server logs may include information such as the date and time of visits, the pages viewed, time spent at the Site and the Sites visited just before and just after our Site. We may also use information gathered from cookies to personalize your visit, to gather information and statistics about visits to our Site, to better understand visitors’ online behaviors, and to help select and display targeted advertisements that we believe may be of interest to you. If you reject the cookie, you may still use our Site; however, you may be limited in some areas of the Site.
Personally Identifiable Information that You Provide to Us
If you purchase a product from the Site, we will request that you voluntarily provide us with personally identifiable data such as your name, billing address, shipping address, e-mail address, telephone number, other personal information and financial information such as your credit card number and expiration date. This personal information is used for our internal tracking purposes, order placement and shipment, information correction, internal records, and in order to contact you to respond to your questions, to inform you of any product or promotional offers that we may run and provide you with information we believe may be of interest to you.
We will not sell, share or otherwise distribute your personally identifiable information to third parties except as provided herein. We may share the information you provide to us with our affiliates, strategic partners, authorized distributors, successors or assigns or any entity merged with or into Obagi. Additionally, personally identifiable information may occasionally be transferred to third parties who act on our behalf or in connection with our business, for further processing in accordance with the purposes for which the data was originally collected (e.g. a credit card processing company, fulfillment warehouse). Where disclosure of personally identifiable information to a third party is likely or necessary, further explanation may be provided, where appropriate, at such collection points as to the intended use of the data. We will require that such third parties protect the information and where appropriate, we will contractually require them to process data transferred only for the purposes expressly authorized by us.
Information that is not personal or is not associated with any personally identifiable data, such as questions, comments, product reviews, ideas and suggestions, shall be deemed to be non-confidential and we will be free to disclose and use it for any purpose, without any obligation whatsoever to you.
You should remember that if you choose to contact us through the Site, any information that you transmit electronically via the world wide web may not be secure and we assume no liability for the loss of any information that you transmit via the world wide web. However, if you provide your credit card information on the Site’s credit card form, that information will be encrypted using secure socket layer technology.
Promotional Offers
As noted above, if you enroll in one of our programs, you may receive promotional e-mails from us. We may share your email address with a third party provider who sends these emails out on our behalf. You may opt out of our mailing list by using the supplied link in any of these e-mails.
Contests or Surveys
We may provide you the opportunity to participate in contests or surveys on the Site. If you participate, we will request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you have a choice whether or not to disclose this information. The requested information will typically include contact information such as your name and e-mail address and demographic information such as your address and/or zip code. We may use a third party provider to conduct these surveys or contests. In that case, the third party will be prohibited from using your personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and a choice as to whether you want that information disclosed.
Legally Required Disclosure of Information
Though we make every effort to preserve visitor privacy, we may be compelled to disclose personal information when required by law if we have a good-faith belief that such action is legally required to comply with a current judicial proceeding, a court order or other legal matter.
Correction of Your Information
You may correct or change any information that you have previously provided to us by logging into your account and changing the information on our Site, or by emailing us at customerservice@obagi.com. Once we receive your updated information, we will promptly make the requested changes. You may change or correct your information at any time and as often as necessary.
Third Party Sites
Any third-party websites linked to or from this Site may have different privacy policies and practices. You should carefully review these other websites' privacy policies in order to determine how each website may use any personal information you provide. If you have questions about how these other sites may use your information, you should contact them directly.
Rakuten Advertising
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links:
Monitoring
We may from time to time monitor and review information transmitted or received through our Site or through telephone or e-mail communications for quality assurance or other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our Terms and Conditions.
Children and Teens
The Site is not intended for use by anyone under the age of 18 and we do not knowingly collect any personally identifiable information for any such person. Children or teens under the age of 18 should not use our Site at any time, except in the presence of, and with the express consent of, his or her parents or legal guardians.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us at customerservice@obagi.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Changes to this Online Privacy Policy
We reserve the right to change this Online Privacy Policy at any time. If we decide to make a material change to our Online Privacy Policy, we will attempt to notify you and other users of the Site by sending a notice to the primary e-mail address that you have provided to us and/or by placing a notice on the Site. You should check the Site periodically for such notices.
